Question 1

How Do I Get Started?

Accepted Answer

Create an account, select your license type, choose a plan, and start entering records.

Question 2

Can I Import My Existing Records?

Accepted Answer

Yes — bulk import via CSV, copy-paste, or sequential entry for manufacturers.

Question 3

Do I Need to Notify the ATF?

Accepted Answer

Per ATF Ruling 2016-1, you must notify your ATF Area Office within 30 days.

Question 4

Is the Software ATF Compliant?

Accepted Answer

Yes. Full compliance with ATF Rulings 2016-1, 2016-2, 2022-01, 2021R-05F, and 27 CFR Part 478.

Question 5

How Does Correction Tracking Work?

Accepted Answer

Every edit creates a version record per ATF Ruling 2016-1 Condition 2.

Question 6

What Happens During an ATF Inspection?

Accepted Answer

Search records instantly, generate PDFs, show correction history, and provide read-only access.

Question 7

How Does the Form 4473 Work?

Accepted Answer

Native Form 4473 with all sections, digital signatures, NICS tracking, and PDF generation.

Question 8

Understanding Your Electronic Bound Book

Accepted Answer

How the electronic A&D bound book works, required fields, and record management.

Question 9

Importing and Exporting Data

Accepted Answer

CSV import, PDF export, and data format options for your bound book records.

Question 10

How Do I Cancel My Subscription?

Accepted Answer

Cancel anytime from your Account page. Access continues through the billing period.

Question 11

How Secure Is My Data?

Accepted Answer

AES-256 encryption, 2FA, hourly backups, US-based servers, and 60-day password rotation.

Question 12

Can I Close and Reactivate My Account?

Accepted Answer

Yes. Closure suspends access but retains all data. Reactivate anytime.

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